Online Health Advocacy

Managing your health is hard enough.

You shouldn't have to navigate the healthcare system alone.

Are You Feeling:

  • Overwhelmed by a healthcare system that feels confusing, rushed, or difficult to navigate?

  • Unheard or dismissed, like your symptoms or concerns aren't being taken seriously?

  • Exhausted from constantly having to explain, advocate, and push for the care you need?

  • Intimidated by doctors or specialists and unsure how to ask questions or raise concerns?

  • Frustrated by accessibility barriers or accommodation challenges?

  • Afraid of making the wrong decision when medical information feels conflicting or overwhelming?

  • Alone in carrying the emotional weight of appointments, test results, diagnoses, and uncertainty?

If you nodded your head to any of these, you're not alone.

Health advocacy support can help you feel more informed, prepared, and confident when navigating healthcare.

What Is Health Advocacy?

Health advocacy is about helping you feel informed, prepared, and confident when navigating healthcare.

It is not about making medical decisions for you or replacing your healthcare providers.

It is about helping you participate more fully in decisions about your care and ensuring your questions, concerns, and priorities are heard.

How Can Health Advocacy Help?

Together, we can:

  • Prepare questions for medical appointments and specialist visits

  • Identify concerns you want addressed and practice how to communicate them

  • Explore medical information when it feels confusing or overwhelming

  • Develop self-advocacy strategies that feel realistic and sustainable

  • Navigate accessibility barriers and accommodation requests

  • Process difficult healthcare experiences, medical trauma, or feelings of being dismissed

  • Build confidence in participating in decisions about your health and care

Many people seek health advocacy support because they want to feel:

  • More confident asking questions

  • Better prepared for appointments

  • Less overwhelmed by healthcare decisions

  • More comfortable advocating for accommodations

  • More informed about their options

  • Less alone in navigating complex healthcare systems

Health advocacy doesn't eliminate the challenges of navigating healthcare.

But it can help you feel more supported while doing it.

A Disability-Affirmative Approach

I know what it's like to leave an appointment wishing you had asked one more question.

To spend weeks waiting for answers.

To prepare for an appointment only to feel rushed once you're there.

To wonder whether you're being heard.

My approach combines professional expertise with lived experience navigating disability and healthcare systems.

I understand that healthcare challenges are rarely just logistical.

They can be emotional.

Exhausting.

Frustrating.

Sometimes what people need most isn't someone to tell them what to do.

It's someone who can help them feel more prepared, supported, and confident as they advocate for their own needs.

Support is available at a pace that respects your capacity.

Because managing your health is hard enough.

You shouldn't have to navigate the healthcare system alone.

About Counselling & Health Advocacy by Jenna Reed-Côté

Close-up portrait of a woman with long brown hair, light skin, and blue eyes, smiling and wearing a dark blazer.

Hello! I'm Jenna Reed-Côté, MSW, RSW.

I’m going to be honest with you, I became a therapist because I wanted to be one of the helping professionals I desperately needed growing up with a physical disability.

Like many people living with disabilities, I learned how to adapt from the first breath with the goal of fitting in. I learned how to problem-solve, push through challenges, and focus on what I could do rather than what I couldn't.

What I didn't learn until much later was how much that cost me and my mental health.

If you're living with a physical disability, chronic illness, or complex health condition, you may have spent years adapting, too.

Trying to stay positive. Trying not to complain. Trying to focus on what you can do instead of what you can't. Trying to prove—to yourself and to others—that you're capable.

And maybe you're exhausted.

Maybe you've started wondering why your usual ways of coping aren't working anymore. Maybe you're frustrated with yourself for struggling when you've always found a way to keep going before.

What if the problem isn't that you're not adapting well enough? What if you've been adapting all along?

The truth is that constantly navigating barriers, advocating for your needs, managing uncertainty, and adjusting to a world that wasn't designed with you in mind takes energy. A lot of energy.

Sometimes the anxiety, self-doubt, burnout, grief, frustration, or overwhelm you're experiencing aren't signs that you're failing to cope. They may be understandable responses to what you've been carrying for a very long time. You don't have to earn support by reaching a breaking point first.

And you don't have to keep convincing yourself that if you were stronger, more positive, or tried harder, things would feel easier.

I understand that sometimes the hardest part isn't your diagnosis—it's navigating healthcare systems, accessibility barriers, other people's assumptions, and the pressure to keep adapting while pretending you're okay.

You shouldn't have to spend your counselling sessions educating your therapist about why these experiences are difficult.

My clients tell me they appreciate having a space where they don't have to justify, explain, or defend their experiences before they can begin working on what matters most to them.

Together, we'll explore what's weighing on you, how your experiences may have shaped the way you see yourself, and what may be getting in the way of living the life you want. We'll identify what's already helping, build on your strengths, and develop strategies that actually fit your life, your needs, and your goals.

Because if a strategy only works in theory, it's not much use on a Tuesday afternoon.

As a Registered Social Worker and therapist, I specialize in supporting adults living with physical disabilities, chronic illness, chronic pain, medical trauma, advocacy fatigue, self-worth concerns, relationship challenges, and major life changes related to health.

Outside the therapy room, I've spent years advocating for accessibility and inclusion. I've been an ambassador with the Rick Hansen Foundation since 2017, and in 2021 I led the Vancouver team participating in AccessNow's accessibility mapping project, which contributed to the largest accessibility survey ever conducted in Canada.

Most importantly, I want you to know that you don't have to prove that you're struggling enough before you deserve support.

If something is affecting you, it matters.

And if you're wondering whether therapy could help, I'd be honoured to walk alongside you.

Fees & Accessibility

I believe access to therapy includes financial accessibility whenever possible.

Standard Fee

Individual Counselling (60 minutes): $135 CAD

Payment is due at the time of your session. A receipt will be provided that you can submit to your extended health benefits provider if your plan covers services provided by a Registered Social Worker (RSW).

Direct Billing

To make the payment process a little easier, I currently offer direct billing through GreenShield for eligible plans. If your plan includes direct billing, I can bill GreenShield directly, and you are only responsible for any remaining balance not covered by your benefits.

Sliding Scale

I reserve a limited number of sliding scale appointments for individuals experiencing financial barriers to accessing therapy.

These spaces are limited and offered based on availability. If cost is preventing you from accessing support, please don't hesitate to ask whether a sliding scale space is currently available.

Open Path Collective

I am also an Open Path Collective therapist, offering reduced-fee counselling for individuals who qualify through the Open Path program.

If you are an Open Path member—or are interested in becoming one—you can learn more and determine your eligibility by visiting the Open Path Collective website.

Questions About Fees?

If you're unsure which option is the best fit for your situation, I'm happy to discuss it with you. My goal is to make the process as straightforward and accessible as possible so you can focus on getting the support you need.

Common Questions

Why do I need to learn about health advocacy? Isn't it my healthcare team's job to advocate for me?

Great question.

Your healthcare team plays an important role in your care, but they are not the experts on your life.

You are.

Healthcare providers bring medical knowledge, training, and expertise. You bring something equally important: lived experience.

You know what it's like to live in your body every day.

You know your goals, priorities, values, symptoms, and limits.

The best healthcare decisions happen when those two forms of expertise work together.

Health advocacy isn't about challenging your healthcare team.

It's about making sure your voice is part of the conversation.

How can I make an impact on my healthcare if I don't have a medical background?

You don't need a medical degree to be an expert on your own experience.

You know what is helping.

You know what isn't.

You know what feels realistic, sustainable, and meaningful in your day-to-day life.

Health advocacy isn't about knowing more than your healthcare providers.

It's about learning how to communicate what matters to you, ask questions, and participate confidently in decisions about your care.

Your lived experience is valuable information.

Learning how to share it effectively can have a significant impact on your healthcare journey.

What if I make a mistake as I learn to advocate for myself?

You're human.

Everyone makes mistakes, including healthcare professionals.

Advocating for yourself doesn't mean having all the answers.

It means being willing to ask questions, seek clarification, and speak up when something doesn't feel right.

You don't have to do this alone.

Healthcare works best as a team effort.

That team may include healthcare providers, family members, friends, caregivers, and other supports.

My role is not to turn you into a healthcare expert.

It's to help you feel more confident participating as a member of your own healthcare team.

What if my healthcare team doesn't agree with me?

Disagreements can be difficult, especially when the topic is your health.

But disagreement doesn't automatically mean you're wrong, and it doesn't mean you've failed as an advocate.

Sometimes people have different goals, priorities, perspectives, or information.

That's where communication becomes especially important.

Advocacy isn't about winning an argument.

It's about helping others understand what matters to you, what is and isn't working, and what you need to participate meaningfully in decisions about your care.

If these conversations feel intimidating, you're not alone.

Together, we can explore ways to communicate your concerns, clarify your goals, and approach difficult conversations with greater confidence.

Because your perspective deserves a place at the table.