Privacy Policy
Introduction
This Privacy Policy explains how Impact Therapy Group (“we,” “us,” “our”) collects, uses, and protects personal information obtained through our website, https://counsellingandhealthadvocacy.ca, or information you voluntarily provide to us.
By using our website, you consent to the practices described in this Privacy Policy.
If you have any questions, please contact us by phone or email.
Information We Collect
We collect personal information when you voluntarily provide it to us—such as when you complete our contact form or book an appointment. This may include:
Your name
Email address
You may also visit our site anonymously.
We use this information to:
Confirm your personal details when booking appointments
Create or manage an online account, if applicable
Respond to inquiries
Improve your experience on our website
Provide promotional materials only if you have chosen to receive them
Cookies and Website Tracking
Our website uses cookies - small data files stored on your device - to improve your browsing experience and help us understand how visitors use our website.
By continuing to browse our website, you agree to our use of cookies.
Cross-Domain Tracking
We use cookies and similar technologies, including cross‑domain tracking between our website and our Jane App booking pages, to understand how visitors use our site, measure booking activity, and improve our services. This may involve device identifiers, IP address, and cookie IDs. You can manage cookies in your browser settings (see “Managing Cookies” below).
How We Use Cookies
Cookies may be used to:
Remember your preferences or settings
Improve website functionality
Understand how visitors use our website through analytics tools
Support advertising or marketing insights (for example, understanding which pages are visited most)
We may also use third‑party cookies (e.g., analytics or advertising tools) to help us understand site traffic and website performance. These tools do not collect information that personally identifies you, and we do not link analytics data to individual users.
Managing Cookies
If you prefer, you can disable cookies in your browser settings by blocking third‑party cookies or turning off cookie acceptance entirely. Doing so may affect certain website functionalities, but you will still be able to use our website and book appointments.
Shared Information
We do not sell or exchange your personal information with outside companies.
We may share your information only with service providers who help us operate our business - for example:
Financial institutions that process electronic payments
Technology providers who support our booking or communication systems
We may also disclose information if required by law, court order, or government request.
Data Analytics
We may use third‑party analytics tools to help us understand how visitors use our website. These tools use cookies or similar technologies to collect non‑personal, aggregated information about website usage—such as:
How often users visit
Which pages are viewed
How long visits last
These analytics tools do not collect personally identifiable information, and we do not use analytics data to identify individual users.
Your Rights
Subject to applicable Canadian privacy laws, you may:
Request access to your personal information
Request corrections to inaccurate information
Withdraw your consent (with reasonable notice), unless doing so would violate legal or contractual requirements
To exercise any of these rights, please contact us using the information below.
Consent
By using our website, you consent to the terms of this Privacy Policy.
You may withdraw your consent at any time, subject to legal and contractual restrictions. We will inform you of any implications of such withdrawal.
For Questions or Concerns: Contact 778-486-2346